Return & Refund Policy

Last Updated: Jun 26, 2025

Devynglensnow, operated by Devyn Glen Snow LLC, is committed to your satisfaction. This policy details our procedures for order exchanges, cancellations, returns, and refunds. Please review it carefully. If you have any questions, you can reach us via our Contact Us page or using the details below.

1. Order Exchanges

• Before Purchase: We strongly encourage you to double-check all order details—including size, design, and quantity—before completing your purchase.
• No Direct Exchanges: We cannot process direct exchanges for different items, sizes, or designs if an error was made during the ordering process.
• Alternative – Cancellation & Reorder: If you notice an error in your order, you can cancel it within 4 hours of placement (see “Order Cancellations” below) and place a new, corrected order.
• Assistance: Our support team is happy to answer any questions you may have before you place an order to ensure it is correct.

2. Order Cancellations

• Timeframe for Free Cancellation: You may cancel your order free of charge within 4 hours of placing it.
• After 4 Hours: After the 4-hour window, your order may have entered the processing stage, making cancellation impossible.
• Cancellation Fee (if applicable): If we can still intercept and cancel your order after the 4-hour window but before it has shipped, a cancellation fee of 10% of the total order value will be applied to cover processing costs.
• How to Request a Cancellation: To request a cancellation, please contact us immediately by email at [email protected]. Include your order number and “Cancellation Request” in the subject line.

3. Returns and Refunds

• Return Window: We accept returns within 30 days from the date of delivery.
• Conditions for an Eligible Return: You may initiate a return if the item you received meets one or more of the following criteria:
  • It arrived damaged or broken.
  • The product’s design, size, or material is significantly different from what was ordered.
  • You received an incorrect item.
  • The product has substantial deviations from its description on our website.
• Conditions for an Ineligible Return: We cannot accept returns for:
  • Items that have been worn, washed, or altered.
  • Items with defects not caused by an error on the part of Devynglensnow.
  • Items missing their original tags.
  • Items with minor, easily fixable thread issues that do not impact the overall quality or use of the product.
• Condition of Returned Items: All returned items must be in their original, unused, unwashed, and unaltered condition, with all original tags and packaging intact.

4. How to Initiate a Return

1. Contact Us: To start the return process, email our support team at [email protected].
2. Provide Required Information: To help us process your request quickly, please include the following in your email:
   • Your Order Number
   • Proof of Purchase (e.g., your order confirmation email)
   • Clear photos or a video showing the damage, defect, or incorrect item.
   • A brief explanation of the issue.
   • The shipping label or receipt (if relevant to prove the delivery date).
3. Await Approval & Instructions: Our team will review your request and respond within 2-3 business days to confirm your eligibility and provide you with the approved return shipping address and further instructions. Please do not send items back without receiving authorization and the correct return address.
4. Ship Your Return: Once your return is approved:
   • Package the item securely.
   • Ship it to the return address provided by our support team.
   • We highly recommend using a trackable shipping service and sharing the tracking number with us.

5. Return Shipping Costs

• Customer Responsibility: Customers are responsible for paying for their own return shipping costs.
• Devynglensnow Responsibility: If the return is due to an error on our part (e.g., the item arrived damaged, defective, or we sent the wrong product), Devynglensnow will cover the reasonable cost of return shipping. We will provide a prepaid shipping label or reimburse the shipping cost upon approval of your return.

6. Refund Processing

• Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return conditions.
• Notification: We will notify you by email about the approval or denial of your refund, typically within 2-3 business days of receiving the return.
• Refund Issuance: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 2 business days. The refund will include the original shipping costs you paid at the time of purchase.
• Refund Delays: If you haven’t received your refund within 10-15 business days after our confirmation, please check your bank account again. Next, contact your credit card company or bank, as there is often a processing time before a refund is officially posted. If you have done all of this and still have not received your refund, please contact us.

7. Important Notes

• Finality of Orders: All orders are considered final 30 days after the delivery date. After this period, we cannot issue refunds or accept returns.
• Liability for Return Shipping: Devynglensnow is not liable for items lost or damaged during return transit. The customer is responsible for ensuring the item is returned safely.

8. Contact Information

For any questions regarding this policy or for assistance with your order, please contact us.

• Store: Devynglensnow
• Company: Devyn Glen Snow LLC
• Email: [email protected]
• Phone: +1 (701) 610-7868
• Company Address: 242 Pine Cone Ln, Ormond Beach, Florida 32174, United States
• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
• Return Address: The specific return shipping address will be provided to you once your return request is approved. Please do not send returns to our company address unless explicitly instructed by our support team.

Thank you for shopping at Devynglensnow. We value your business and aim to provide a positive experience.